Human Perspective in System Development Quality

People have an essential role in the systems construction; especially when speaking about quality. For that reason, models studying the quality of people involved in the system development process are necessary; however, frequently, this dimension is not considered. In consequence, the proposal of a quality model that includes the Human Perspective is justified. This article describes the structure of a new model, pointing out the quality measurements related to Individual, Team, and Organization Context aspects. A Methodological Framework which is inspired by the Action Research method as well as DESMET methodology was used for obtaining the design of this perspective. The model proposes a hierarchical structure with four levels, and an algorithm that considers the quality estimation like a system (Product and Process). Finally, the results of two case studies to verify the effectiveness of this perspective are described, along with a model for quality estimation.